Terms & Conditions
Artwork
All artwork created by Cheers Sports is the sole property of Cheers Sports. Rights to the artwork can be purchased by you. Images supplied to Cheers Sports that are not print ready are subject to an artwork creation fee. This fee is separate from the cost of purchasing the rights to the artwork. Any artwork you submit to us for printing that is not created or modified by Cheers Sports is owned by you.
Quotes & Estimates
Quotes, or estimates, are good for 30 days unless stated otherwise.
Invoices
All invoice prices are subject to change. Fill-in and new orders may incur additional charges.
Order Cancellation
Orders that are cancelled prior to embellishment will be subject to a cancellation fee based on the total order value. Cancellation will not be accepted once items are embellished. Cancellation fees are as follows:
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After Cheers Sports has ordered items: 15% plus return shipping costs to our vendor
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After Cheers Sports has received and sorted items, but before embellishment: 25% plus return shipping costs to our vendor
Rush Orders
Orders that require an in-hands date sooner than our standard turnaround time are subject to a rush fee and expedited shipping costs. Any rush and/or expedited shipping costs will be shared with you prior to us ordering goods and will be subject to your approval.
Ink Color, Embroidery Thread Color, Pantone Matching, and Digital Images
Due to the nature of screen print inks, embroidery threads, transfers, and other embellishment processes, we cannot guarantee matching requested Pantone colors. Our standard colors have approximate Pantone values. This value may or may not be used in the mockup approval process. We cannot guarantee colors based on visual mockups alone. Monitors can very significantly from one computer to another. If requested, we will provide a Pantone value for our standard colors and/or show you a sample of our ink, thread, or transfer colors.
Shipping & Handling
Shipping time is not included in our turnaround times. Shipping and handling cost are not normally included in estimates unless specified. We will provide an estimate on shipping and handling costs if requested. Final cost for shipping and handling will be determined once actual costs are determined.
Out of Stock Items
All purchasing of products is done on an order-by-order basis. We do our best to provide you with accurate inventory status prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you place your order. Should items become out of stock, we will do our best to find a comparable replacement item.
Checking Your Completed Order
Please check your order for shortages, errors, and/or defective items, and notify us of any problems within 72 hours of delivery. We will not be responsible for order errors after 72 hours of receipt of your order.
Return Requests
All return requests must be made within 72 hours of receipt of your order. Because of the nature of personalized, custom, and embellished items, return items may be subject to a return or exchange fee.
Abandoned Orders
Any order not picked up within six months of completion will be treated as abandoned and unwanted. These items will be donated to a local charity with no refunds.
Finance Charges
Payments that are 30 days past the payment due date are subject to an interest charge of 1.5% per month dating back to the date payment was due.
Returned Checks
There is a $30 charge for returned checks.
Social Sharing
We enjoy showing off our Cheers Gear. We do this by occasionally taking photos of your goods and posting them to social media platforms. Please be sure to tell us prior to the completion of your order if you do not want us sharing pictures of your order on social media. If you do not notify us, we will assume that we have your full permission to post photos of your order online.
Contact Us
Please call us at 703.723.3111 or email us at cheers@cheerssports.com with any questions you might have.